The Phorest Blog

I was talking to a salon owner friend of mine a while back and she told me that things were a bit flat and was wondering what to do. We chatted about a few things and I asked her whether she was using all the tools available to her on her salon software system? It turned out she wasn't so we got her booked in for some online training and she worked out a plan of action. The results were almost instantaneous. She did an SMS promo which got her 34 bookings within 2 days. She setup an Open Day for the first week of June that has got all her clients really excited. The best thing was that just by getting started on some of these ideas she was now really motivated about her business and this was spreading to her team.

Sometimes we get shaken in our business and that is what motivates us to move forward. If I am perfectly honest I was shaken. A few years ago, I found out that one of my girls was not doing her job. She was answering the phone and turning clients away even when she had availability. Basically, she was being lazy. It took me a while to realise but when I did I had a lot of proof. I was upset that she would go behind my back; this was someone that I trusted in my business. Doing the last thing I would expect from any of my valued members of staff.